MachinaGen LLC
Privacy Policy
Effective date: October 4, 2026
MachinaGen LLC ("MachinaGen," "we," "us," or "our") respects privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with the MachinaGen corporate website at machinagen.com and related communications with us.
1. Scope
This Policy applies to the MachinaGen corporate website and communications directed to MachinaGen LLC. Individual MachinaGen products and services may have additional or separate privacy notices. If a product-specific privacy notice conflicts with this Policy, the product-specific notice controls for that product.
2. Information We Collect
We seek to collect only information reasonably necessary for operating the corporate website, responding to inquiries, protecting our systems, and conducting our business.
Information you provide
When you email or otherwise contact us, we may receive information such as your name, email address, organization, job title, message content, and any other information you choose to provide.
Technical information
Our hosting, security, and network providers may automatically process standard technical information needed to deliver and protect the website, such as IP address, browser type, device information, requested pages, date and time, referring page, and server or security logs.
Cookies and similar technologies
The MachinaGen corporate website is designed without advertising trackers or cross-site behavioral advertising scripts. Hosting, security, or performance services may use essential technologies needed to operate, secure, or deliver the site. If we later add analytics, advertising, or non-essential cookies, we will update this Policy and provide notices or choices where required by law.
3. How We Use Information
We may use personal information to:
- operate, maintain, secure, troubleshoot, and improve the website;
- respond to business, partnership, media, privacy, and support inquiries;
- communicate about our products, services, or company when requested or otherwise permitted by law;
- detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity;
- comply with legal obligations and enforce our rights; and
- support ordinary corporate administration and recordkeeping.
4. How We Disclose Information
We may disclose personal information to service providers that perform services on our behalf, such as hosting, infrastructure, security, email, and professional services, subject to appropriate contractual or legal safeguards where required. We may also disclose information when reasonably necessary to comply with law, legal process, enforceable government requests, protect rights or safety, investigate fraud or security incidents, or complete a merger, financing, acquisition, reorganization, or sale of assets subject to applicable law.
We do not sell personal information collected through this corporate website, and we do not share it for cross-context behavioral advertising as those terms are defined under California privacy law.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting our systems. Retention periods may vary based on the type of information and the reason it was collected.
6. Data Security
We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send Social Security numbers, financial account credentials, health records, passwords, or other highly sensitive information through general-purpose email channels unless specifically requested through an appropriate secure process.
7. U.S. State Privacy Rights
Depending on where you live and whether an applicable state privacy law covers MachinaGen or a particular processing activity, you may have rights concerning your personal information. These may include rights to access, know, correct, delete, obtain a portable copy of certain information, opt out of certain sales or sharing, or appeal a decision concerning a privacy request. We will honor applicable rights as required by law.
To submit a privacy request, email help@machinagen.com with the subject line "Privacy Request." We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law, subject to appropriate verification. We will not unlawfully discriminate against you for exercising applicable privacy rights.
8. California Privacy Notice
If the California Consumer Privacy Act, as amended, applies to MachinaGen or a particular activity, California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service and pricing when exercising those rights, subject to statutory exceptions. The categories of personal information we may process through this corporate site are described in Section 2, and the purposes and disclosures are described in Sections 3 and 4.
MachinaGen does not sell or share personal information collected through this corporate website for cross-context behavioral advertising. We therefore do not currently provide a "Do Not Sell or Share My Personal Information" link for this site.
9. Children
The MachinaGen corporate website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this corporate website. Product-specific age requirements may differ and are described in the applicable product materials.
10. Third-Party and Product Websites
This website may link to MachinaGen product sites and third-party websites. Their privacy practices are governed by their own notices and are not controlled by this Policy unless they expressly state otherwise.
11. Marketing Communications
If MachinaGen sends commercial email, we will provide any notices and opt-out mechanisms required by applicable law. You may opt out of marketing communications using the instructions in the message. Transactional, security, legal, and service-related communications may still be sent where appropriate.
12. Changes to This Policy
We may update this Policy as our website, products, practices, or legal obligations change. We will post the updated version on this page and revise the effective date. If required by law, we will provide additional notice of material changes.
13. Contact Us
For privacy questions or requests, contact:
MachinaGen LLC
Email: help@machinagen.com
Product support: support@machinagen.com
This Privacy Policy is intended to describe MachinaGen's current corporate-site practices and provide a U.S.-oriented privacy framework. Product-specific practices and legal requirements may require additional notices.